Refund policy

At ROVINA, we want every customer to have a clear and positive shopping experience. This policy explains the conditions and process for requesting a return or refund for purchases made through our online store.

1. Return Window

Customers may request a return within 30 days of delivery, subject to the eligibility requirements below and applicable consumer protection laws.

2. Return Eligibility

To qualify for a standard return, products should be unused, unopened, and in their original packaging.

Items that arrive damaged, defective, or incorrect will be reviewed separately. Please contact our customer support team for assistance.

Certain products may not be eligible for return due to hygiene, safety, or product-specific restrictions, except where required by applicable law.

Proof of purchase, such as an order confirmation or order number, may be required.

3. How to Request a Return

To begin a return request, email us at cianciomantanocm863@gmail.com and include:

  • Your order number

  • The item you wish to return

  • The reason for your request

  • Photos of the item and packaging, if applicable

Please wait for return instructions before sending any item back. We will provide the applicable return address and instructions after reviewing your request.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery where possible. Please include your order number and clear photos showing the issue.

We will review the request and determine an appropriate resolution, which may include a replacement or refund, subject to applicable law.

5. Refunds

After an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after processing for the refund to appear. Additional time may be required by your bank or payment provider.

Original shipping fees and return shipping costs may be non-refundable for change-of-mind returns, except where otherwise stated or required by law.

6. Exchanges

If you receive a damaged, defective, or incorrect item, contact us before returning it. We will explain the available replacement or refund options.

For other exchanges, you may need to return the eligible item and place a new order.

7. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will make reasonable efforts to assist before fulfillment or shipment.

Once an order has shipped, cancellation may no longer be available. The return policy will then apply.

8. Contact Us

For return and refund questions, contact:

ROVINA
Email: cianciomantanocm863@gmail.com

We handle requests in accordance with this policy and applicable consumer protection laws.