Shipping policy

Thank you for shopping with ROVINA. This policy explains our order processing and shipping procedures.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

During peak shopping periods or unexpected operational disruptions, processing may take longer.

Once your order has shipped, we will send a shipping confirmation email with tracking information where available.

2. Shipping Destinations

Available shipping destinations and shipping methods will be displayed at checkout.

Shipping availability may vary by destination, product, and carrier. For international orders, delivery options may depend on the destination country's import requirements.

3. Estimated Delivery Times

For domestic U.S. orders, estimated delivery is generally 5–10 business days after dispatch.

For international orders, delivery may generally take 7–21 business days after dispatch, depending on the destination and shipping method.

These timeframes are estimates and are not guaranteed. Carrier delays, weather, customs processing, holidays, and other circumstances may affect delivery.

If a different estimate is displayed at checkout, please refer to the information provided for your order.

4. Shipping Fees

Shipping charges are calculated and displayed at checkout based on the available shipping options and destination.

Any free-shipping offer is subject to the terms and conditions stated in the relevant promotion.

5. Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours after dispatch for tracking information to appear or update in the carrier's system.

If you have questions about your shipment, contact us with your order number.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact us as soon as possible. We will make reasonable efforts to assist before the order is processed or shipped, but address changes cannot be guaranteed after fulfillment begins.

Additional shipping charges may apply if a parcel must be reshipped because of incorrect information provided at checkout.

7. Delayed, Lost, or Damaged Packages

If your order appears delayed, cannot be located, or arrives damaged, email us at cianciomantanocm863@gmail.com.

Please include your order number, tracking information, and photos of any visible damage where applicable.

We will review the circumstances and work with the carrier where appropriate to determine the next steps.

8. International Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

Customers are encouraged to check local import requirements before ordering.

9. Contact Us

For shipping questions, please contact:

ROVINA
Email: cianciomantanocm863@gmail.com